ruangwd Platform Privacy Notice

This page describes what we collect when you use ruangwd and how we keep that data protected. We at ruangwd take your privacy seriously and are transparent about our data practices. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, or place bets on Liga 1 fixtures and live-dealer tables, we collect certain information to operate our service securely and comply with local regulations.

Our privacy policy applies to all ruangwd users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other supported jurisdiction. We process your data in accordance with applicable data protection laws and our own internal standards for security and confidentiality.

This notice outlines what data we collect, how we use it, who we share it with, and what rights you have regarding your information on ruangwd.

What Data We Collect on ruangwd

Account Registration Information

When you open a ruangwd account, we collect your email address, password, full name, date of birth, and phone number. We also ask for your residential address and government-issued identification (such as a KTP for Indonesian residents). This information is required for account verification and compliance with anti-fraud and Know Your Customer (KYC) regulations. We do not share your password with anyone; it is encrypted and stored securely on our servers.

Payment and Transaction Data

We collect information about your deposits and withdrawals on ruangwd. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual account with mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction amount, and timestamp. We do not store your full card or bank account numbers—payment processing is handled by our trusted payment partners, and we retain only transaction references and settlement confirmations.

Gaming Activity and Session Data

We record your gaming activity on ruangwd, including which games you play (sportsbook, live-dealer, slots, esports), your stakes, outcomes, and session timestamps. This data helps us detect fraud, resolve disputes, and provide customer support. Your complete betting history is stored in your ruangwd account and is accessible to you at any time.

Device and Technical Information

When you access ruangwd, we collect information about your device, browser type, IP address, and pages visited. This technical data helps us maintain platform security, detect unauthorized access, and improve our service. We use cookies and similar tracking technologies to remember your login preferences and enhance your experience on ruangwd.

Communication Data

If you contact our ruangwd support team via email or chat, we retain copies of your messages and our responses. This allows us to provide consistent support and resolve issues effectively. We may also send you account notifications, payment confirmations, and service updates via email or SMS.

Our ruangwd Data Protection Practices

How We Use Your Data

We use the data we collect on ruangwd for the following purposes: to verify your identity and prevent fraud, to process your deposits and withdrawals, to settle your bets and manage your account balance, to provide customer support, to comply with legal and regulatory requirements, and to improve our platform's security and functionality. We do not use your data for purposes beyond these without your explicit consent.

Data Storage and Security

We store your ruangwd data on secure servers with encryption and access controls. Our servers may be located outside Indonesia; by using ruangwd, you acknowledge that your data may be processed and stored internationally. We implement industry-standard security measures, including firewalls, intrusion detection, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute protection against all threats.

Third-Party Processors

We share your data with third-party service providers who assist us in operating ruangwd. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers, and customer support platforms. We require all third parties to maintain confidentiality and use your data only for the purposes we specify. We do not authorize third parties to use your data for their own marketing or commercial purposes.

Your privacy on ruangwd is protected by contractual agreements with all service providers. We audit these relationships regularly to ensure compliance with our standards.

Legal Obligations and Disclosure

We may disclose your ruangwd data if required by law, court order, or government request. We will notify you of such requests whenever legally permissible. We may also share aggregated, anonymized data (such as the number of active accounts or average session duration) with partners and regulators, but this data cannot identify you personally.

Cookies and Tracking

We use cookies on ruangwd to store your login session, remember your preferences, and track your activity for security and analytics purposes. Most browsers allow you to control or disable cookies through settings, but disabling cookies may affect your ability to use ruangwd fully. We do not use cookies to track you across other websites.

Your Rights Regarding Your Data

You have the right to access, correct, or delete your personal data on ruangwd. You can update your account information through your account settings. If you wish to request a complete copy of your data or request deletion, contact our support team. We will respond to your request within a reasonable timeframe, subject to legal and operational constraints. Note that we may retain certain data (such as transaction records) for compliance and dispute resolution purposes even after account closure.

• 1
  Access your dataRight

  Request a copy of all personal data we hold about you on ruangwd.

• 2
  Correct inaccuraciesRight

  Update your account information if any details are incorrect.

• 3
  Request deletionRight

  Ask us to delete your data, subject to legal retention requirements.

• 4
  Opt out of communicationsRight

  Unsubscribe from marketing emails while retaining essential account notifications.

Data Retention

We retain your ruangwd account data for as long as your account is active. After you close your account, we retain transaction records and identity verification documents for a minimum of five years to comply with anti-money-laundering and tax regulations. We delete other personal data (such as communication records) within a reasonable timeframe unless we are required by law to retain it longer.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on ruangwd. Your continued use of ruangwd after such changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about our privacy practices on ruangwd, wish to exercise your data rights, or have concerns about how we handle your information, contact our support team. We are available in English and will respond to your inquiry within a reasonable timeframe. You may also contact us regarding privacy matters related to your account, deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank virtual accounts, or any other aspect of your ruangwd experience.

We at ruangwd are committed to protecting your privacy and operating transparently. This policy reflects our dedication to safeguarding your personal data while providing a secure and reliable platform for entertainment and gaming.